In-app voice calling puts a Call button right on the incident. It rings the worker's app and their phone at once, you speak straight from the console, and every call lands on the audit trail.
A worker raises an SOS, or the AI Watcher flags something. You open the incident and want to talk to them, now, not send a text.
Press Call on the incident. It rings the worker's Vygard app and their phone at the same time, so you reach them whichever they grab first.
You speak straight from the console, no desk phone, no dialling a number. The worker can also call in and it rings your dispatchers.
Every call, who rang whom and when it was answered, is written to the incident timeline for your duty-of-care audit trail.
A Call button on any open incident, so talking to the worker is part of responding, not a separate app.
Call any worker directly, in or out of an incident, for a quick welfare check before or after a job.
Click a worker's pin to see their status and call them without leaving the map.
Dispatchers talk from the browser; workers are reached on the app they already have, with their phone as the fallback.
Only responders who may act on an incident can call, and only workers in their scope, same rules as the rest of the console.
Calls join the same exportable incident record as alerts, check-ins and escalations.
Availability: voice calling is an optional add-on on the Pro plan and is included on Enterprise. It is enabled per account, so the Call buttons only appear for teams that have it.
A dispatcher with permission to respond to incidents can call any worker in their scope, and a worker can call in to reach the dispatch team. It is deliberately not an open phone line to arbitrary numbers, it is scoped to your own people.
No. A call rings the worker's Vygard app and their phone number at the same time, so they are reached whether or not the app is in the foreground.
Each call's start, answer and end are written to the incident timeline for your audit trail. Call audio is not recorded by default.
It is an optional add-on on the Pro plan and is included on Enterprise. It is turned on per account, so it only appears for teams that have it, and the Call buttons stay hidden for everyone else.
Voice calling is billed as an add-on with a fair-use allowance so a team can't run unlimited telephony on a flat fee. Talk to us for current pricing for your team size.
It's an add-on on Pro and included on Enterprise. Tell us your team size and we'll sort pricing and turn it on.